Last Updated: JAN. 2025
At AfrikáMan, we take pride in offering high-quality, handmade African-inspired products. Each item is crafted with care and authenticity, reflecting the rich heritage of Africa. Because our products are often handmade and custom-crafted, we have a strict but fair return policy to ensure customer satisfaction while protecting our small business.
1. Eligibility for Returns & Refunds
We accept returns and exchanges under the following conditions:
The item must be unused, unworn, and in its original condition (with tags and packaging intact). A return request must be made within 7 days of receiving the item. The return must be shipped back within 14 days of approval. The item must be defective, damaged upon arrival, or significantly different from what was ordered.
2. Items NOT Eligible for Return
Custom or Personalized Orders: Since these are made specifically for you, we do not accept returns or refunds on custom pieces. Final Sale or Discounted Items: Clearance or sale items cannot be returned or refunded. Used or Altered Products: Items that have been used, washed, or altered in any way are not eligible for return. Accessories & Intimate Items: For hygiene reasons, earrings, head wraps, or similar accessories cannot be returned.
3. Return Process (Step-by-Step Guide)
Step 1: Submit a Return Request
To initiate a return, email us at [your email address] with:
Your Order Number A clear photo of the item (if damaged/defective) A brief reason for the return
We will review your request within 2 business days and provide further instructions.
Step 2: Shipping Your Return
- If approved, you will be given the return shipping address and instructions.
- The customer is responsible for return shipping costs unless the item was damaged, defective, or an incorrect order.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
Step 3: Refund or Exchange Processing
- Refunds: Once we receive and inspect the item, we will issue a refund within 7-10 business days to your original payment method.
- Exchanges: If you requested an exchange, we will ship your replacement once the original item is received.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card provider—it may take 3-5 business days to process.
- If you still haven’t received your refund, please contact us at info@afrikaman.org.
5. Damaged or Incorrect Orders
If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
6. AfrikáMan’s Right to Refuse Returns
AfrikáMan reserves the right to deny returns that:
- Do not comply with this return policy.
- Are returned without prior approval.
- Show signs of wear, alteration, or damage not caused by shipping.
7. Contact Us
For any return-related inquiries, contact us at:
Email: info@afrikaman.org
Address: 776 Concession Str. ON, Canada. L8V1C8
By purchasing from AfrikáMan, you agree to this return policy.
This policy ensures fair treatment for customers while protecting AfrikáMan’s business. Let me know if you’d like any modifications! 